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security deposit

Had a renter move out after 4 years sent notice of monies from security deposit within the 15 day period, tenant is very upset claiming house was clean with normal wear and tear. I with-held monies for cleaning coils of a/c unit due to dirt found in coils and multiple calls during the rental time where the a/c person told renter they needed to change filters on a regular basis b/c of dogs in the home, the a/c person gave a discount and I will charge less than I posted on the notice b/c he charged less but I still have the issue of cleaning - the floors, fans, oven, refrigerator, blinds all needed cleaning - is that considered normal wear and tear? She is stating she will take me to small claims court and has a family lawyer. This is the state of Florida. Thank you
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