Frequently Asked Questions

If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.

If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.

First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
When you click the Lease to download or save, choose save, and save it to your desktop. Then go to your desktop and open it from there.
If you are still having problems and have a PC (not Mac) install Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php and try to open the file again.
If you are still experiencing difficulties, please click on the live help at the top of the page and we will gladly email you a copy of your lease.

The reports are sent directly to the landlord. You can provide them a copy by downloading the reports and sending to their email as an attachment or hand them a printed copy. :)

In your saved documents, under the lease that was sent for signatures, will show the read receipts.

It will show to whom the lease was sent to and if it was opened yet. It will send the esign email to one tenant at a time, so it will show to whom the esign email is sent to.

Once the first tenant signs, the eSign email is sent to the next tenant and the read receipts will show the next tenants email, and whether it was read or not.

Once all tenants have signed, the signed lease will be sent to you and your tenants.

When you have finished creating your lease, make sure tenant emails are added in the tenant information in step 1.

Then click on FINISH AND VIEW or SAVE AND VIEW. There will be a pop up with several options, choose eSign.

Many of our documents are now editable. Look for the Edit Document link next to documents in the library to find editable documents. You can also create your own custom documents with any content you choose.

If there is an error or something that you would like to see changed or added to a document, please write to us on the contact us page.

First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
If you are still experiencing difficulties, please click on the Live Help button at the top right corner of the page and we will gladly email you a copy of your preview lease.
Please note: Free members may view any lease but can only print the free basic 2 page residential lease. In order to print a premium state specific residential, vacation or commercial lease, please upgrade to a Pro membership by clicking "Pricing" at the top of the page.

Mac computers have their own pdf viewer that over-rides the Adobe reader. So, first open the Adobe reader and THEN open the lease from within.

When creating the additional documents there will be [autofill:] brackets- those will be filled in automatically from the lease.

There can also be [custom:] brackets- those will need to be filled in manually by clicking on EDIT to the right of the additional document title in step 7.

You will want to remove and replace with the information.(For example: [custom:number of days allowed]. You will replace by deleting the brackets andreplacing with the number of days allowed.)

Please hover your mouse over YOUR NAME TAB and click on MY PROPERTIES.

If you type in the property, it will save it as a new property. You will want to use the drop down menu when adding the property to your forms.

Be careful not to delete any properties with forms attached to the property. These can be merged into one property but may require some assistance. Please click on LIVE HELP ONLINE NOW to contact one of our reps.