Frequently Asked Questions

For Mac Users:
Open Adobe Reader manually, and from within Adobe Reader go to Open File, select your lease, and open it.
Make sure that you have a current version of the Adobe Reader installed on your computer. If you do and you still are unable to access your Lease, try downloading the Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php.
Please note that Foxit is not compatible with Mac computers.

First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
If you are still experiencing difficulties, please click on the Live Help button at the top right corner of the page and we will gladly email you a copy of your preview lease.
Please note: Free members may view any lease but can only print the free basic 2 page residential lease. In order to print a premium state specific residential, vacation or commercial lease, please upgrade to a Pro membership by clicking "Pricing" at the top of the page.

If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.

If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.

First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
When you click the Lease to download or save, choose save, and save it to your desktop. Then go to your desktop and open it from there.
If you are still having problems and have a PC (not Mac) install Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php and try to open the file again.
If you are still experiencing difficulties, please click on the live help at the top of the page and we will gladly email you a copy of your lease.

We offer a short-term Pro account for $9.99 for non-leasing documents, and $29.95 for all documents, which gives users one month to create, edit and print forms. We also offer long term accounts, starting at $39.95 for a six month account, for more active landlords and property managers.

Go to "Leases" and select "Add Existing Lease." Fill out the form, and then when you create a document, you will see the property and Tenant in the list.

Please hover your mouse over YOUR NAME TAB and click on MY PROPERTIES.

If you type in the property, it will save it as a new property. You will want to use the drop down menu when adding the property to your forms.

Be careful not to delete any properties with forms attached to the property. These can be merged into one property but may require some assistance. Please click on LIVE HELP ONLINE NOW to contact one of our reps.

We recommend that you visit your local stationary supply store and look for Globe-Weis Laser Double Window Envelopes Form Size - 4 3/16" x 9".

Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.

When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.

The landlord will also be able to download the signed agreement from their ezLandlordforms account.

When sending out a lease for Electronic signatures, the edit button is disabled.

This is because it is illegal to allow any changes to a signed document.

To edit the lease, you will want to click on COPY AS TEMPLATE FOR NEW LEASE and resend for signatures by clicking on FINISH AND VIEW or SAVE AND VIEW and by choosing ESIGN.