Frequently Asked Questions
Adobe Reader is needed to view and print the documents you create with EZLandlordForms.
You can download and install this software for free by visiting the
Adobe Reader download page.
Find answers to your questions about ezLandlordForms.com. For landlording tips and
advice, visit the EZ
Landlord Forum.
Forgot your password?
Click here to have it emailed to you.
|
Choose a category:
|
See all questions in:
General Questions
I received an email that my applicant completed the tenant screening, where are the reports?
-
Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.
When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.
See all questions in:
General Questions
My applicant said they are getting an error message when they try to complete the application, what does this mean?
-
If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.
If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.
See all questions in:
General Questions
When I am creating documents, how do I add my property and Tenant infomation to the list?
See all questions in:
General Questions
I have a Pro membership and cannot view or print my Lease?
-
First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
When you click the Lease to download or save, choose save, and save it to your desktop. Then go to your desktop and open it from there.
If you are still having problems and have a PC (not Mac) install Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php and try to open the file again.
If you are still experiencing difficulties, please click on the live help at the top of the page and we will gladly email you a copy of your lease.
See all questions in:
General Questions
I am filling out a denial and need to know what credit bureau you use to run the screenings?
See all questions in:
General Questions
Can I create more than one document at a time?
See all questions in:
General Questions
I downloaded the lease and the addendums are not completed, what do i need to do?
-
When creating the additional documents there will be [autofill:] brackets- those will be filled in automatically from the lease.
There can also be [custom:] brackets- those will need to be filled in manually by clicking on EDIT to the right of the additional document title in step 7.
You will want to remove and replace with the information.(For example: [custom:number of days allowed]. You will replace by deleting the brackets andreplacing with the number of days allowed.)
See all questions in:
General Questions
I have a Free membership and am not able to view my Lease.
-
First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
If you are still experiencing difficulties, please click on the Live Help button at the top right corner of the page and we will gladly email you a copy of your preview lease.
Please note: Free members may view any lease but can only print the free basic 2 page residential lease. In order to print a premium state specific residential, vacation or commercial lease, please upgrade to a Pro membership by clicking "Pricing" at the top of the page.
See all questions in:
General Questions
Only one tenant received the email to Esign. Why didn’t the others get it?
-
Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.
When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.
The landlord will also be able to download the signed agreement from their ezLandlordforms account.
If you still have a question about how to use the site, you can
contact ezLandlordForms.