Frequently Asked Questions
Adobe Reader is needed to view and print the documents you create with EZLandlordForms.
You can download and install this software for free by visiting the
Adobe Reader download page.
Find answers to your questions about ezLandlordForms.com. For landlording tips and
advice, visit the EZ
Landlord Forum.
Forgot your password?
Click here to have it emailed to you.
|
Choose a category:
|
See all questions in:
General Questions
Do I have to pay more than once for a Lifetime Account?
-
No, a Lifetime Account is paid in one payment for the properties in your account. If you need to add more properties you would need to pay a small fee to be able to have Lifetime Unlimited access for that new rental unit to be added to your portfolio. See “How do charges for adding rental units work” for more information.
See all questions in:
General Questions
Can I create more than one document at a time?
See all questions in:
General Questions
Does the applicant receive a copy of the reports?
See all questions in:
General Questions
Will I be automatically charged?
-
Pro subscription members are charged Monthly, Yearly, or one-time for the Lifetime Membership. Pro memberships are automatically charged when they add additional rental units, see “How do charges for adding rental units work” for more information.
Free account holders have no charges and do not add a credit card on file. They do not have access to Pro Member benefits such as the full State-Specific Lease and ezSign.
See all questions in:
General Questions
My applicant said they are getting an error message when they try to complete the application, what does this mean?
-
If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.
If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.
See all questions in:
General Questions
Do you offer Tenant Screenings?
-
Yes to run a screening click on the TENANT SCREENING tab, you will choose the options andclick on SEND REQUEST.
All you will need is the applicant's name and email, and our systemwill send the applicant a request.
See all questions in:
General Questions
Can I change the wording of a document?
-
Many of our documents are now editable. Look for the Edit Document link next to documents in the library to find editable documents. You can also create your own custom documents with any content you choose.
If there is an error or something that you would like to see changed or added to a document, please write to us on the contact us page.
See all questions in:
General Questions
I am filling out a denial and need to know what credit bureau you use to run the screenings?
See all questions in:
General Questions
Will I be able to save my forms and documents on a free account?
-
On a free account, forms and documents are only temporarily saved so that you create the forms you need. If you wish to store all of your documents and info on a free account then you can choose our ezCloud Storage option which is a Lifetime Storage plan.
For a one-time cost, this feature will allow users to have lifetime access to the ezCloudStorage feature.
If you still have a question about how to use the site, you can
contact ezLandlordForms.