Frequently Asked Questions
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General Questions
How will i know the lease was signed?
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In your saved documents, under the lease that was sent for signatures, will show the read receipts.
It will show to whom the lease was sent to and if it was opened yet. It will send the esign email to one tenant at a time, so it will show to whom the esign email is sent to.
Once the first tenant signs, the eSign email is sent to the next tenant and the read receipts will show the next tenants email, and whether it was read or not.
Once all tenants have signed, the signed lease will be sent to you and your tenants.
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General Questions
I received an email that my applicant completed the tenant screening, where are the reports?
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Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.
When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.
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General Questions
Does the applicant receive a copy of the reports?
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General Questions
I purchased PRO, how come i cannot get my pro document?
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General Questions
I have a Pro membership and cannot view or print my Lease?
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First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
When you click the Lease to download or save, choose save, and save it to your desktop. Then go to your desktop and open it from there.
If you are still having problems and have a PC (not Mac) install Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php and try to open the file again.
If you are still experiencing difficulties, please click on the live help at the top of the page and we will gladly email you a copy of your lease.
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General Questions
Do you offer Tenant Screenings?
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Yes to run a screening click on the TENANT SCREENING tab, you will choose the options andclick on SEND REQUEST.
All you will need is the applicant's name and email, and our systemwill send the applicant a request.
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General Questions
Can I create more than one document at a time?
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General Questions
Only one tenant received the email to Esign. Why didn’t the others get it?
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Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.
When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.
The landlord will also be able to download the signed agreement from their ezLandlordforms account.
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General Questions
I purchased this lease for 29.95, how come i cannot edit it anymore without paying again?
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Our accounts are based on time and property. If you purchased the 29.95 account, that will give you access to all forms on the site for one property and for one month.
Once the account expires it will revert back to a free account. You can access any of the forms you created with your pro account for as long as you do not press “Edit this Document” or “Edit This Lease”.
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General Questions
How do I eSign My Lease?
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When you have finished creating your lease, make sure tenant emails are added in the tenant information in step 1.
Then click on FINISH AND VIEW or SAVE AND VIEW. There will be a pop up with several options, choose eSign.
If you still have a question about how to use the site, you can
contact ezLandlordForms.