Frequently Asked Questions

If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.

If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.

If a Pro Lifetime member adds rental units to their account, they will be auto charged a small fee for these units on the date of the month that they made their first payment. See “How do charges for adding rental units work” for more information.

When you have finished creating your lease, make sure tenant emails are added in the tenant information in step 1.

Then click on FINISH AND VIEW or SAVE AND VIEW. There will be a pop up with several options, choose eSign.

Pro subscription members are charged Monthly, Yearly, or one-time for the Lifetime Membership. Pro memberships are automatically charged when they add additional rental units, see “How do charges for adding rental units work” for more information.

Free account holders have no charges and do not add a credit card on file. They do not have access to Pro Member benefits such as the full State-Specific Lease and ezSign.

Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.

When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.

The landlord will also be able to download the signed agreement from their ezLandlordforms account.

EzLandlordForms is so confident that our customers will be 100% satisfied that we guarantee your satisfaction with our full refund assurance.

In your saved documents, under the lease that was sent for signatures, will show the read receipts.

It will show to whom the lease was sent to and if it was opened yet. It will send the esign email to one tenant at a time, so it will show to whom the esign email is sent to.

Once the first tenant signs, the eSign email is sent to the next tenant and the read receipts will show the next tenants email, and whether it was read or not.

Once all tenants have signed, the signed lease will be sent to you and your tenants.

Yes, all subscription plans require ezLandlordForms to have a credit card on file. If your card expires you will be prompted to add new card details.

Many of our documents are now editable. Look for the Edit Document link next to documents in the library to find editable documents. You can also create your own custom documents with any content you choose.

If there is an error or something that you would like to see changed or added to a document, please write to us on the contact us page.

No, a Lifetime Account is paid in one payment for the properties in your account. If you need to add more properties you would need to pay a small fee to be able to have Lifetime Unlimited access for that new rental unit to be added to your portfolio. See “How do charges for adding rental units work” for more information.