Frequently Asked Questions
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General Questions
How will I know the lease was signed?
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In your saved documents, under the lease that was sent for signatures, will show the read receipts.
It will show to whom the lease was sent to and if it was opened yet. It will send the esign email to one tenant at a time, so it will show to whom the esign email is sent to.
Once the first tenant signs, the eSign email is sent to the next tenant and the read receipts will show the next tenants email, and whether it was read or not.
Once all tenants have signed, the signed lease will be sent to you and your tenants.
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General Questions
I have a Free membership and am not able to view my Lease.
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First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
If you are still experiencing difficulties, please click on the Live Help button at the top right corner of the page and we will gladly email you a copy of your preview lease.
Please note: Free members may view any lease but can only print the free basic 2 page residential lease. In order to print a premium state specific residential, vacation or commercial lease, please upgrade to a Pro membership by clicking "Pricing" at the top of the page.
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General Questions
Does the Lifetime Membership have future charges?
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General Questions
I received an email that my applicant completed the tenant screening, where are the reports?
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Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.
When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.
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General Questions
Do I have to pay more than once for a Lifetime Account?
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No, a Lifetime Account is paid in one payment for the properties in your account. If you need to add more properties you would need to pay a small fee to be able to have Lifetime Unlimited access for that new rental unit to be added to your portfolio. See “How do charges for adding rental units work” for more information.
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General Questions
I just submitted a tenant screening request, how long until i receive the reports?
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Our screening requests will be sent to the applicant.
Once the applicant finishes entering in their information and verifying their identity, the reports are sent directly to your ezlandlordformsaccount.
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General Questions
I'm using a Mac and my documents aren't opening properly?
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General Questions
Will I be able to save my forms and documents on a free account?
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On a free account, forms and documents are only temporarily saved so that you create the forms you need. If you wish to store all of your documents and info on a free account then you can choose our ezCloud Storage option which is a Lifetime Storage plan.
For a one-time cost, this feature will allow users to have lifetime access to the ezCloudStorage feature.
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General Questions
My applicant said they are getting an error message when they try to complete the application, what does this mean?
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If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.
If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.
If you still have a question about how to use the site, you can
contact ezLandlordForms.