Frequently Asked Questions
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General Questions
There are two black dots or lines on the document when I print, why?
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General Questions
I am filling out a denial and need to know what credit bureau you use to run the screenings?
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General Questions
Only one tenant received the email to Esign. Why didn’t the others get it?
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Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.
When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.
The landlord will also be able to download the signed agreement from their ezLandlordforms account.
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General Questions
I'm using a Mac and my documents aren't opening properly?
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General Questions
When I am creating documents, how do I add my property and Tenant infomation to the list?
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General Questions
I have a signed authorization and a filled application from the prospective tenant, how can i screen them without involving them?
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Our screening requires the applicant to fill out the screening rental application, verify their identity, agree to the terms of service and agree to the reports being sent to the landlord.
Thereis no way to screen without the applicant being involved using our tenant screening service.
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General Questions
I have a Pro membership and cannot view or print my Lease?
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First be sure that you have the latest version of adobe acrobat reader installed from www.adobe.com.
When you click the Lease to download or save, choose save, and save it to your desktop. Then go to your desktop and open it from there.
If you are still having problems and have a PC (not Mac) install Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php and try to open the file again.
If you are still experiencing difficulties, please click on the live help at the top of the page and we will gladly email you a copy of your lease.
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General Questions
I purchased this lease for 29.95, how come i cannot edit it anymore without paying again?
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Our accounts are based on time and property. If you purchased the 29.95 account, that will give you access to all forms on the site for one property and for one month.
Once the account expires it will revert back to a free account. You can access any of the forms you created with your pro account for as long as you do not press “Edit this Document” or “Edit This Lease”.
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General Questions
I received an email that my applicant completed the tenant screening, where are the reports?
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Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.
When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.
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General Questions
How come i cannot edit my lease? Why is the edit button gray?
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When sending out a lease for Electronic signatures, the edit button is disabled.
This is because it is illegal to allow any changes to a signed document.
To edit the lease, you will want to click on COPY AS TEMPLATE FOR NEW LEASE and resend for signatures by clicking on FINISH AND VIEW or SAVE AND VIEW and by choosing ESIGN.
If you still have a question about how to use the site, you can
contact ezLandlordForms.