Frequently Asked Questions

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See all questions in: General Questions I am trying to purchase pro but it keeps telling me I have two properties!
See all questions in: General Questions I received an email that my applicant completed the tenant screening, where are the reports?
See all questions in: General Questions I am filling out a denial and need to know what credit bureau you use to run the screenings?
See all questions in: General Questions I just submitted a tenant screening request, how long until i receive the reports?
See all questions in: General Questions When I am creating documents, how do I add my property and Tenant infomation to the list?
See all questions in: General Questions I have a signed authorization and a filled application from the prospective tenant, how can i screen them without involving them?
See all questions in: General Questions How do i create a customized document?
See all questions in: General Questions I have a Free membership and am not able to view my Lease.
See all questions in: General Questions What's the difference between Pro and Free accounts?
See all questions in: General Questions There are two black dots or lines on the document when I print, why?

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