Frequently Asked Questions

Many of our documents are now editable. Look for the Edit Document link next to documents in the library to find editable documents. You can also create your own custom documents with any content you choose.

If there is an error or something that you would like to see changed or added to a document, please write to us on the contact us page.

Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.

When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.

If you add more rental units to your Pro Membership, you will be automatically charged a small fee on your normal monthly payment date or on the date of the month that you made your first payment.

For example, a Pro Monthly member will be charged a higher rate at their next monthly charge date. A Pro Yearly or Lifetime Member who first signed up on January 1st, then on January 15th added a new rental unit,, will be charged for this new rental unit on February 1st.

When you have finished creating your lease, make sure tenant emails are added in the tenant information in step 1.

Then click on FINISH AND VIEW or SAVE AND VIEW. There will be a pop up with several options, choose eSign.

Our screening requests will be sent to the applicant.

Once the applicant finishes entering in their information and verifying their identity, the reports are sent directly to your ezlandlordformsaccount.

Yes, all subscription plans require ezLandlordForms to have a credit card on file. If your card expires you will be prompted to add new card details.

If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.

If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.

When sending out a lease for Electronic signatures, the edit button is disabled.

This is because it is illegal to allow any changes to a signed document.

To edit the lease, you will want to click on COPY AS TEMPLATE FOR NEW LEASE and resend for signatures by clicking on FINISH AND VIEW or SAVE AND VIEW and by choosing ESIGN.

Pro accounts are charged by the number of rental units in their account. You can view the calculator at the top of the Pricing Page to explore rental unit pricing.

Yes to run a screening click on the TENANT SCREENING tab, you will choose the options andclick on SEND REQUEST.

All you will need is the applicant's name and email, and our systemwill send the applicant a request.