Frequently Asked Questions
Adobe Reader is needed to view and print the documents you create with EZLandlordForms.
You can download and install this software for free by visiting the
Adobe Reader download page.
Find answers to your questions about ezLandlordForms.com. For landlording tips and
advice, visit the EZ
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General Questions
I just submitted a tenant screening request, how long until i receive the reports?
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Our screening requests will be sent to the applicant.
Once the applicant finishes entering in their information and verifying their identity, the reports are sent directly to your ezlandlordformsaccount.
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General Questions
I received an email that my applicant completed the tenant screening, where are the reports?
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Please log into your account and hover your mouse over the TENANT SCREENING tab, then click on APPLICANT RESULTS.
When the reports are in the report buttons will be lit in blue and you can click on each button to open each report.
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General Questions
My applicant said they are getting an error message when they try to complete the application, what does this mean?
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If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.
If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.
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General Questions
Does the applicant receive a copy of the reports?
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General Questions
How come i cannot edit my lease? Why is the edit button gray?
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When sending out a lease for Electronic signatures, the edit button is disabled.
This is because it is illegal to allow any changes to a signed document.
To edit the lease, you will want to click on COPY AS TEMPLATE FOR NEW LEASE and resend for signatures by clicking on FINISH AND VIEW or SAVE AND VIEW and by choosing ESIGN.
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General Questions
I'm using a Mac and my documents aren't opening properly?
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General Questions
I have tried to download my Lease but I am unable to read it?
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For Mac Users:
Open Adobe Reader manually, and from within Adobe Reader go to Open File, select your lease, and open it.
Make sure that you have a current version of the Adobe Reader installed on your computer. If you do and you still are unable to access your Lease, try downloading the Foxit Reader at http://www.foxitsoftware.com/pdf/rd_intro.php.
Please note that Foxit is not compatible with Mac computers.
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General Questions
I purchased this lease for 29.95, how come i cannot edit it anymore without paying again?
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Our accounts are based on time and property. If you purchased the 29.95 account, that will give you access to all forms on the site for one property and for one month.
Once the account expires it will revert back to a free account. You can access any of the forms you created with your pro account for as long as you do not press “Edit this Document” or “Edit This Lease”.
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General Questions
How much do Pro accounts cost?
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We offer a short-term Pro account for $9.99 for non-leasing documents, and $29.95 for all documents, which gives users one month to create, edit and print forms. We also offer long term accounts, starting at $39.95 for a six month account, for more active landlords and property managers.
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General Questions
How do I cancel my free trial membership?
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Please be aware that there are absolutely NO obligations with a free membership. You will never receive a bill, so there is really no need to cancel.
Note: If you do not want to receive email updates and product improvement newsletters, simply go to your profile and un-check the email option.
If you still have a question about how to use the site, you can
contact ezLandlordForms.