Frequently Asked Questions

The reports are sent directly to the landlord. You can provide them a copy by downloading the reports and sending to their email as an attachment or hand them a printed copy. :)

If any of the applicant's information is including a typo, or the applicant entered invalid information they will receive this error message with a number to call. If this is the case,our reps can resume the progress so they can fix the errors, please click on LIVE HELP ONLINE NOW.

If the information was entered correctly, they will need to call the number provided in the error message to be manually verified by transunion.

Our Esign emails will be sent out one-tenant-at-a-time. So, once the first tenant signs and agrees, the esign email will be sent to the next tenant. So on and so forth.

When all tenants have signed, the landlord and all tenants will receive the email with the signed agreement.

The landlord will also be able to download the signed agreement from their ezLandlordforms account.

When creating the additional documents there will be [autofill:] brackets- those will be filled in automatically from the lease.

There can also be [custom:] brackets- those will need to be filled in manually by clicking on EDIT to the right of the additional document title in step 7.

You will want to remove and replace with the information.(For example: [custom:number of days allowed]. You will replace by deleting the brackets andreplacing with the number of days allowed.)

We offer a short-term Pro account for $9.99 for non-leasing documents, and $29.95 for all documents, which gives users one month to create, edit and print forms. We also offer long term accounts, starting at $39.95 for a six month account, for more active landlords and property managers.

Many of our documents are now editable. Look for the Edit Document link next to documents in the library to find editable documents. You can also create your own custom documents with any content you choose.

If there is an error or something that you would like to see changed or added to a document, please write to us on the contact us page.

Please log out of your account and back in, to process your order.

Please be aware that there are absolutely NO obligations with a free membership. You will never receive a bill, so there is really no need to cancel.
Note: If you do not want to receive email updates and product improvement newsletters, simply go to your profile and un-check the email option.

Our screening requires the applicant to fill out the screening rental application, verify their identity, agree to the terms of service and agree to the reports being sent to the landlord.

Thereis no way to screen without the applicant being involved using our tenant screening service.

Go to "Leases" and select "Add Existing Lease." Fill out the form, and then when you create a document, you will see the property and Tenant in the list.